FAQ

Frequently Asked Questions

What is your return & exchange policy?

In-store refunds and exchanges are available within 30 days of purchase. Shoes MUST be unworn and in original box. Refunds will be applied to the original method of payment.

Can I return shoes from the Ronsons Shoe Liquidation location?

Due to the nature of this liquidation sale, all sales from the liquidation location are final. We do not carry these items in our current Walk with Ronsons locations.

I purchased shoes that are now on sale at Ronsons. Do you offer price protection?

If the price is reduced within 15 days of your purchase, simply bring in your original receipt and we will refund the difference to you.

Do you offer competitor price matching?

Yes! We do match the in-store pricing of our local competitors. See a sales associate at one of our [locations](/content/pages/locations "Locations"/index.html) for more information.

What if my shoes are defective?

If your shoes are defective, please visit our store for the manufacturer warranty.

How do I care for my footwear?

Every pair of shoes is different and requires different care. Please contact the store where you purchased them from and they will be able to provide you with the care information specific to your new shoes.

Do you offer gift cards?

Unfortunately at this time, we do not offer Ronsons Gift Cards.

Where are your locations?

Visit our [locations](/content/pages/locations "Locations"/index.html) page for all our store locations and addresses.

I have more questions, how do I contact you?

Feel free to [contact us](/content/pages/contact-us "Contact Us"/index.html) anytime at one of our store [locations](/content/pages/locations "Locations"/index.html) or at info@ronsons.ca